Account Alerts

Account Alerts can help you identify potentially fraudulent or unauthorized transactions. The fastest way to receive Alerts is by text message*, but they may also be sent by email and in-app message. See below the different types of Alerts you can set up to monitor your account(s).Woman looking at phone

Alerts Available in Online & Mobile Banking

  • User Alerts:
    Login from another device 
    Username change 
    Email address change
    Mobile phone change
    Password change
  • Balance and Transaction Alerts
  • Bill Pay Alerts

How to Review and Edit Alerts

User Alerts:

      1. After logging in, select Dashboard from the Account Menu.
      2. At bottom, left hand corner of the screen, click on your name/picture.
      3. Choose Settings>>User alerts, and the delivery method (text, email, and in-app message).
      4. Select Save

Balance and Transaction Alerts:

      1. After logging in, select the account for which you want the Alert.
      2. From the Account Menu, select Alert preferences.
      3. Choose the Alert type and the delivery method (text, email, and in-app message).
      4. Select Add alert.

(Please note that alerts for Business Online differ from the above.)

Bill Pay Alerts:

For Personal Bill Pay Alerts:

      1. After logging in, select Payments from the Main Menu
      2. Then select Payment center
      3. Once in the Payment center, select My Account>>Notifications>>View alerts.

For Business Bill Pay Alerts (called e-Notifications):

      1. After logging in, select Payments from the Main Menu
      2. Then select Payment center
      3. Once in the Payment center, select Options>>e-Notifications.


Keeping Your Contact Information Up to Date

Your mobile phone number, email address, and your current mailing address are all used to send you important account information, alerts, and timely notice of potential fraudulent account activity.

Here's where to review and edit this information online:

  • Online & Mobile Banking:  At the bottom of the left-hand, Main menu, select your name/picture, then select Settings.  In the area where your profile picture and your name appear you can view and edit your current contact information.
  • Bill Pay: Once in the Payments center, select My Account>>Personal Information
  • eStatements : For the account(s) for which you have eStatements, select Documents>>Email settings

If you have any questions or would like help with Alerts, call our Customer Support Center at 866-422-6574.

 

*Please note that your wireless carrier's charges may apply.